Roq Support
Roq, by TAFROLOGYA LTD.
Contact us
Email support@tafrologya.com and we will answer within two working days. Tell us your Roq name and what happened.
Common questions
My chess.com or lichess games do not show. Check the username in Me → Settings → Linked accounts. Only public games can be read.
I changed phones. Sign in with the same Apple or Google account you used before and your ratings, games and coach come back.
Restore my Pro subscription. Me → Settings → Restore purchases. Subscriptions are managed in your App Store account settings.
Report a player. Open the game, tap the menu and choose Report. You can also block a player there.
Delete my account. Me → Settings → Delete account. This removes your data from our servers.
الدعم بالعربية
راسلنا على support@tafrologya.com وسنرد خلال يومي عمل. لاستعادة حسابك سجّل الدخول بنفس حساب Apple أو Google، ولاستعادة اشتراك برو افتح حسابي ثم الإعدادات ثم استعادة المشتريات، ولحذف حسابك افتح حسابي ثم الإعدادات ثم حذف الحساب.